The SAP Field Service mobile application maximizes the productivity and effectiveness of your field service engineers. The mobile application enables field engineers with anytime, anywhere access to customer data and functionality in the SAP CRM system from their mobile devices.
SAP Field Service, built on the Sybase Unwired Platform, enables you to embrace mobility across your entire organization. The open infrastructure allows you to strategically respond as device types and data sources expand. You can support a diverse set of mobile device types with security built in at both the system and device level.
The Field Service application allows field engineers access SAP CRM data on service orders at the point of service. This helps them meet service level agreements and resolve issues quickly, thereby raising customer satisfaction. The solution also results in increased ROI in SAP CRM due to frequent use and lowers costs by improving field engineer utilization.