Our support organization is part
of a worldwide network of systems, services and passionate people designed to
ensure that our customers receive the highest quality customer service and technical
support. The following provides information on the many ways we are here to
Policies: Covers such areas as support on older software, free installation
support, global support, and cooperative agreements.
Support Works: Instructions on what to do before you log a case, how
to log and/or escalate a case, resolving your cases, and more.