The RemoteWare Installation Package is structured to provide subject matter expertise for experienced customers who require only limited assistance.
This package assumes that customers possess significant in-house expertise in networking, desktop operating systems and remote access technologies. In addition, this package assumes internal availability of resources that are sufficiently knowledgeable to develop and document necessary system designs and hardware architecture requirements, as well as manage issues associated with overall system scalability.
Activities
Pre-engagement conference call between a Sybase iAnywhere consultant and the customer’s technical representative to review technical specifications, software to be installed, network configuration, network account assignments and project logistics.
Onsite complete review of the current environment and the desired configuration.
Install, configure, and test one RemoteWare server, including the creation of required database(s).
Install and test licensed RemoteWare clients (max five; available connectivity between client and server is a pre-requisite).
Validate installed software as per desired configuration.
System demonstration and essential RemoteWare knowledge transfer (includes creation of one sample work object and session for all installed components and, as time permits, assistance with creating other essential sessions and work objects to accomplish basic business data flows).
Deliverables
Fully functional and validated RemoteWare production environment
Professional Trip Report documenting trip activities, software configuration, and recommendations
Benefits
Save time by getting RemoteWare installed and working around your business requirements the first time
Gain deeper insight into RemoteWare through informal knowledge transfer from an onsite consultant
Maximize IT management resources with a consultant who will act as a single point of contact responsible for installation efforts
Position RemoteWare to align with your evolving business strategy by employing experts with best practices insight into how to meet your present and future needs
Let Sybase iAnywhere Consulting help you with your next RemoteWare installation
